Important information for you and your pets
Monday through Friday, 9am-5pm. Voicemail and e-mails are checked periodically in the evening and on weekends.
Pet Sitting Hours
Sunday through Saturday 7am-9pm. Hours may vary by season. If service is needed outside our regular operating hours, please call us at (843) 830-8172. All times are approximate but every effort will be made to visit your pet as close to your requested time as possible.
Safe at Home Pet Sitters accepts credit cards, personal checks, and cash. Please DO NOT postdate checks.
There is a $35 returned check fee. This fee is subject to change and is based on current bank fees.
Safe at Home Pet Sitters require that we have an initial consultation before pet sitting or dog walking services can be provided. We are a reservation in advance service. Every effort will be made to accommodate your last-minute requests for service, but we cannot provide "on-call" service on a regular basis.
Cancellations (Daily Dog Walking)
Cancellations should be received no later than 8am the day of your scheduled visit. We created this liberal cancellation policy for our daily clients, so you are not penalized if you take a day off due to illness or need to take a personal day. This was not intended for taking off on a regular basis (once a week or more) or taking longer periods of time off (vacations, business trips etc.). Any cancellations after 8am will be charged at our regular rates.
Cancellations (Vacation Visits)
All vacation visits must be paid in full before the first visit. Safe at Home Pet Sitters reserves the right to assess a 25% cancellation fee for cancellation of services without reasonable notice. Once a vacation starts it is nonrefundable. The reason for this is that Safe at Home Pet Sitters is a reservation in advance company and may have turned away other clients who wanted to book the space you had reserved. If you return home early, please call us at (843) 830-8172.
Late Returns (Vacation Visits)
If your return is delayed, please contact us as soon as possible at (843) 830-8172. We will make every effort to keep your pets on their regular schedule until you return.
Safe at Home Pet Sitters requires that dogs and cats have their rabies vaccination before service begins. Any exception would require veterinarian authorization. If a pet exhibits symptoms of kennel cough or any other contagious diseases or parasites, please let us know so we may take extra precautions not to transfer any illnesses to our other clients.